Protecting our customers’ privacy is an important priority at KSB and we are committed to maintaining h3 and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us.
Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information.
This policy applies to all website visitors, app users, customers, buyers and users (collectively called “Users”). In addition, this Privacy Policy applies to all products and services provided by KSB. By accepting the Privacy Policy and the Terms & Conditions during registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as name and contact information, images, voice recordings or prints, the reason for contacting us and payment information. The service usage information we collect includes call records, websites visited and network traffic data, product and device-specific information and identifiers, and service options you choose. Usage and other similar information.
We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your products and services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new products and services; authenticate you; determine your eligibility for new products and services and contact you with marketing offers.
When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees and better serve you.
We may automatically measure and monitor network performance and the performance of your connections to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
When you establish an online account or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.
KSB obtains information from outside companies such as those that collect consumer information including demographic and interest data. We use this data and combine it with other information to direct marketing offers that might be more relevant to you, and to help us better analyze customer information for various purposes.
We also obtain contact information and other marketing lead information from third parties, website “refer-a-friend” options or social media platforms and may combine it with information to contact you or direct marketing offers to you.
KSB uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we provide to them and limit their use of KSB customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.
KSB also may share certain information with outside companies, for example, to assist with the delivery of advertising campaigns, or to prepare and share aggregate reports.
We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:
When you purchase services offered jointly by KSB and one of our partners, customer information may be received by both KSB and our partner that is providing your service. For these jointly offered services, you should also review the partner company’s privacy policy which may include practices that are different from the practices described here.
KSB has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store. Employees are trained on the importance of protecting the privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access. Personally identifiable and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes.
Although we work hard to protect the personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information.
If you become aware of a security issue, please contact us at ksbnet.isp@gmail.com. We will work with you to address any problems.
You may correct inaccuracies in your information by calling a customer service representative or by accessing your online account and updating your information.
We reserve the right to make changes to this privacy policy, If KSB elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.
If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices you may write to us at ksbnet.isp@gmail.com or 25/1 Monsurbagh, Ashrafabad, KamrangirChar, Dhaka-1211.
